Old Navy in Sugar Land, TX Open now

Reviews about Old Navy

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  March 29, 2019, by imawake lm
  Worst customer service ever and no willing to help our customers....i bought a pair of shorts for my husband a while ago, didn't fit, I came in today to exchange them, the fist lady told me I couldn't do it bc it was pass 45 days,I asked to talk to a manager be said the same thing, so I was ok with it, no problem I understand i should of exchange them before, I went looking around to the mens section and the shorts are on the sales floor , I asked the manager one more time, can I exchange them for a bigger size? He said yes no problem. I couldn't find the same color so I got a different color, when I went to check out he said NO I can't do it the system doesn't let me do it...BS , just doesn't want to go the extra mile to help...i spend hundreds every month and have a credit card for old navy , never going back to give you my business , you lost a great customer over a pair of shorts.