OnDuty Security Burglar & Fire Alarm Systems in Sugar Land, TX Open now

Reviews about OnDuty Security Burglar & Fire Alarm Systems

• ★ ★ ☆ ☆ ☆

  December 20, 2019, by Don-Carlos S
  Wouldn't recommend them, poor customer service. Called several times to discuss alarm issues, never could get anyone to respond. When someone answered, they would transfer me to a message machine, and this went on for a couple of weeks (never did respond to my messages). Finally when I spoke to someone I refused to hang-up until I was able to get someone to help me. The person who answered told me there was no one there (they say the same thing every time you call), but I told her I would hold until there was someone available. She said I'd be holding for hours. I told her that was okay, because I had been trying for days to get someone assistance. I was on hold for about 4min when someone else got on the line and finally provided me with some information (which by that time was how to cancel my account). If you think I'm just a disgruntle person, try call them and getting some information. You may be able to easily setup an account or get new service, but try calling them after you have any kind of service. I promise you'll have issues getting someone to assist you with anything. They are always to busy to address your issues. The service is next to DirectTV service, and if you ever had that, you know exactly what I mean...
• ★ ★ ★ ★ ★

  May 04, 2019, by Steven Carr
  Onduty Systems is a great company. They just completed the installation of a system in my home, complete with cameras and full blown security. The installer was very friendly and showed my how to control the system from anywhere in the world on my cell phone. I can also see my cameras on the phone. Very helpful and friendly. Was contacted the following day by a lady who wanted to follow up and make sure everything was to my expectations. QUALITY!